Cancellation & Refund Policy

Cancellation requests

To request a cancellation, email sales@easyholidays.info with the booking or reference details and the travellers affected. A cancellation is subject to the rules of each confirmed supplier and travel component.

Airlines, hotels, cruises, tour operators and other suppliers may impose cancellation charges. Some fares, rates and services may be fully non-refundable. Visa fees, insurance premiums, attraction tickets and other already-issued services may also be non-refundable where applicable.

Booking-specific conditions

Easy Holidays will calculate any refundable amount using the confirmed booking terms and applicable supplier rules. Cancellation conditions disclosed for the specific booking before payment take priority over this general policy, subject to applicable law.

Amendments

Date changes, name corrections, rebooking, destination changes, hotel changes and flight changes may be possible only under the applicable supplier conditions. They may attract supplier charges, fare differences and any service charge that was explicitly disclosed for the booking.

Refund eligibility

Refund eligibility depends on supplier terms, cancellation timing, services already consumed, issued tickets, non-refundable rates and the applicable booking conditions. A refund may be full, partial or unavailable depending on those conditions.

Refund processing

Where a refund is due, Easy Holidays will initiate the refund after the refundable amount has been confirmed and, where applicable, received or authorised by the relevant travel supplier.

Once a refund is initiated through the payment provider, the time taken for the amount to appear in the customer's account may depend on the payment method, bank and payment provider.

Original payment method

Refunds are normally returned to the original payment method where technically possible and permitted. Easy Holidays does not offer a guaranteed instant refund or a universal refund timeframe.

Supplier delays and updates

Some travel refunds require an airline, hotel or other supplier to first approve or return the refundable amount. Easy Holidays will communicate material status updates where reasonably possible.

Failed or duplicate payments

An unsuccessful or failed payment may be reversed automatically by the bank or payment provider. If you believe that you have been charged successfully more than once, report it promptly to sales@easyholidays.info with the relevant transaction and booking details. Easy Holidays will investigate genuine duplicate transactions.